Good morning Wes,(President of Long and Foster)
I wanted to share with you my terrific experience with other Long and Foster affiliates, Fonville Morisey and FM Lending, both of Cary, NC. Having had the pleasure to personally be a title affiliate with L&F for over 13 years, I have worked with many realtors and lenders. I know firsthand the value of working with a realtor and when I am working with individuals who share Long and Foster’s commitment to providing competent services and customer care. Those standards were exemplified by the realtor and loan officer I worked with when I recently sold and purchased a second home in Cary, NC.
The realtor, Tracy Santrock, of the Highhouse Rd, Cary, NC, Fonville Morisey office, is a credit to the Long and Foster name. Because I am out of state, she made time on short notice to meet with me when I was in NC to discuss listing one home and purchasing another. That same day, she took me to see potential new homes that she understood I would move to when I retire in the future. She looked at the home I was listing and provided valuable guidance as to how to enhance its marketability, guidance that I followed. As a result of her expertise, when the house was listed three weeks later, it was under contract within two days! Other houses in the same community had been on the market 2-8 months. That’s proof of what can happen when someone with Tracy’s professionalism, knowledge and competence are working for their client. But, that was not all. Once under contract, we then met in NC a couple of weeks later, and she spent all day with me to negotiate and ratify a contract with a builder for my new second home. She was a strong advocate for me and the result was terrific! Tracy was an integral part of the construction inspections, ensuring that punch list items I requested to be fixed were repaired and the new home met the standards she understood I was seeking because she took time to listen to me and know me. Having Tracy as my realtor resulted in the sale and closing of my first home within one month of contract and the purchase and closing of my new home the next month. Who said this is a difficult market? When you have people working for you such as Tracy and her team, even difficult circumstances can yield great results!
But, that is not the end of the story. I also used FM Lending as my lender, another L&F affiliate. Pam Louder was my loan officer and she made magic happen. She not only was able to meet and beat the builder’s mortgage lender, but she worked with me long distance to get the deal done. I received a fantastic interest rate, great service and a closing that we were able to conduct remotely. The loan papers were ready almost a week ahead of time and sent to me to execute. I then returned them to the closing attorney and settlement took place on time, no muss, no fuss. Pam was and is a phenomenal loan officer.
My experience with Tracy and Pam were not limited to me. My NC friends were impressed with what they saw in Tracy and Pam and decided to use them both for their purchase. Within a month’s time, my friends went from contract to closing and on time.To close, I just want to thank you for having such competent professionals, as Tracy Santrock and Pam Louder in the Long and Foster family. They went more than the extra mile, provided great service and made my friends’ and my real estate experience positive and smooth. I just thought you should know about them as well.
Have a great day!
Judy Nixon – Cary
I have had the pleasure of knowing Tracy as the loving and devoted mother of a student in my class at Salem Elementary. My husband and I also know her in her professional capacity as a realtor. First she sold our house at Carswell Lane in Cary after the previous realtor could not sell it in six months. Tracy had our house staged professionally, prepared attractive promotional materials and overcame all obstacles. We also appreciated that she kept in touch and updated us immediately on new developments. We were impressed by her professional skills.
Two years later we called Tracy again to help us sell our current house in Dell Webb. Once more she displayed all her skills and kept our expectations within realistic limits. She had all the statistics to make her point. Finally, all we can say is: If you want to sell a house, call Tracy Santrock!
Regina & Rim Sliazas – Cary, NC
When we moved to the Research Triangle area, we were looking for a real estate agent who was an expert in the area and a leading agent. We were impressed that we always felt like Tracy’s most important clients throughout the process of finding our home. Whether slogging through snow with us next to kids sledding, walking through woods to trace boundary lines, or giving us great advice in each of the countless houses we toured, Tracy’s tireless dedication and care were always evident. Tracy understood our goals so well that she knew what features each of us liked most and least about a house – which made the process very efficient and smooth. As newcomers to the state, we really appreciated Tracy’s deep knowledge of neighborhoods in the region and her help in finding an area and neighborhood that make us feel at home. Additionally, her advice throughout the process was invaluable, making sure that we understood the fair value of real estate and fighting on our behalf. We were impressed with her diligence in acting as a fiduciary for us. Tracy made it a priority to make sure that we purchased a house that we were both excited to live in and that would protect our financial investment. She has been a great counselor, insightful and thorough. On a personal note, we really enjoyed working with Tracy. She made finding our new home fun and brought endless enthusiasm to the process!
William & Julie Hockett – Cary, N C
Thank you so much for making the sale of our Townhome in Cary so painless. We never expected to sell so quickly and we know the way it was marketed was a big factor. We had an offer after only 5 days!
Thanks again for your epertise and continued success in your career.
Jim & Janie Keatley – Cary, N C
We used Tracy for both the purchase of our new home and the sale of our old house. I can’t say enough about the job she did.
On the sale of our old house, she offered solid advice every step of the way and even acted as contractor for the repairs we had to make to the house before putting it on the market. We had an offer after only 3 days!
We were extremely impressed with her knowledge of the market and the real estate business in general. She is very computer-savvy and this meant that we were able to exchange information very quickly when needed.
If we ever needed to buy or sell a house in the future, we would definitely go with Tracy.
Mike & Brenda Kalt – Cary, N C
As out-of-town investors we, being experienced Realtors, were looking for a real estate agent that had a great reputation, fantastic knowledge of the area, and detailed market information that would help us make sound investment decisions. Ben & I are so thankful we found you. You never cease to exceed our expectations.
Kathy & Ben Potter – Apex, NC
Dear Mr. Dill,
I am writing in praise of our real estate agent Tracy Santrock. Our optimistic hope when we came to Raleigh from CT on June 2 was to choose a new home in just one week. Tracy helped us to refine our list, and pointed out other places for our review. When we did choose our home in Wake Forest, my wife was very pleased when Tracy negotiated a substantial allowance on a kitchen peninsula which was not included with the home. Tracy also helped us greatly by attending property inspections, and arranging for a remote closing. Not only did we find our home in one week, we closed and started moving in on June 28! We think that Tracy is a fine real estate agent, and we will happily recommend her to others.
Bruce & Rosie Ferrero – Wake Forest, NC
I met Tracy Santrock on message board concerning whether or not to buy a home right away in the Triangle when relocating from out of state. She had impressively answered some posters’ questions concerning schools in the area. I shot her an email with a few questions that my husband and I had about being first time home buyers and our concerns with moving from out of state. Tracy answered our questions quickly and thoroughly. She then maintained close communication with us while we house hunted online. She was always willing to answer questions and point us in the right direction with neighborhoods. Our subsequent house hunting trip in the Triangle was very well organized and efficient and we had our first home with her very skilled help. We felt so comfortable with her through the entire process and couldn’t be happier that we stumbled across her online. We will continue to use her services with our future home sales and purchases.
Julia & Jonathan Wade – Cary, NC
Having bought and sold many homes in our lifetime we know how to spot a great Realtor. Vince & I started working with another Realtor and met Tracy by chance. Her knowledge of the area, communities, and strong communication skills immediately told us we had a match. We also liked the fact that Tracy had experience working with Active 55 Adults.
Maggie & Vince Hall – Fuquay Varina, NC
Tracy exhibited superb professionalism and real estate business knowledge from the first day we met her during our Realtor interviews. She came prepared with an abundance of information and a recommendation for pricing our home. Her follow-up during the listing period was outstanding. We sold our home in 14 days. After the sale, Tracy continued to provide excellent service up to our closing day. We had a great experience with Tracy and would, without hestitation, call on her again to handle future real estate needs.
While it has been said that houses sell themselves — in truth, it is wonderful, dedicated REALTORS like you who sell houses. Thank you again for everything.”
Nona Fine – Cary, NC